Below screenshot is from a Windows 10 vm running as a standard user. If your users are Standard Users (and they should be) then they won't be able to install the app from the Store as it requires local admin permissions. If you were supporting users in Windows Autopilot using CTRL+Windows key + Q, then that built in ability will be gone. To keep your remote assistance sessions secure, you will need to download the new Quick Assist from the Microsoft Store. The current built-in Quick Assist app is reaching end of service. Quick Assist is an app in Windows 10 and Windows 11 that enables you to receive or provide assistance with your PC over a remote connection.
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